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Privacy policy

PRIVACY POLICY

Setl-North Europe Oy cares about your privacy.

The purpose of this Privacy Policy is to provide you with information regarding the reasons for the processing of your personal data and for what purposes your personal data is subject to processing. This Privacy Policy also contains information about your rights in relation to your personal data and how you can exercise them.

In case you would like to receive additional information on issues related to personal data, you can contact us using the contact details that can be found at the end of this Privacy Policy.

What is personal data?

Personal data includes any information with which a particular individual can be identified, such as a name, address or other similar identifier.

For what purposes do we use your personal data?

We use your personal data for the purpose of concluding contracts and providing accommodation and other services that you order from us.

We also use your personal data for the purpose of organizing customer service. The goal of the customer service organization is to provide our customers with the best possible service, as well as to find ways to improve the service in the future.

We do not use your personal data for purposes other than those indicated above.

What personal data do we process?

We process only those personal data that are required to achieve the above purposes. Typically, such personal data includes the following:

1) Name

2) Address

3) Phone number

4) Email address

5) Date of birth

In the event that you ask us to assist in obtaining a visa, we will additionally require your passport data.

How do we ensure the safety of your personal data?

We have taken and support organizational and technical measures to ensure the safety of your personal data.

All devices and servers used to process personal data are protected by passwords, firewalls and antivirus programs.

If any personal data is available in non-electronic form, such data is processed and stored in controlled areas, the access to which of third parties is restricted or closed.

Employees who have access to personal data are limited to employees who need your personal data to organize the provision of services that you purchased from us. All such employees signed non-disclosure agreements and received training in the rules for handling personal data.

In addition to this, we process your personal data only to the extent necessary to achieve the above purpose. When we request your personal data, we try to limit the amount of requested personal data and store personal data for a strictly defined period of time.

In the event of any personal data incident, we are able to notify the relevant authorities of the incident and, if required, the individuals affected by the incident, in accordance with applicable laws and regulations.

Who do we share personal data with?

We may also transfer your personal data to certain third parties.

Before any transfer of your personal data, we take the necessary and reasonable measures of a legal, technical and organizational nature to ensure the safe processing of your personal data in the prescribed manner.

We may transfer your personal data to our agents and service providers to the extent necessary to fulfill our contractual obligations towards you.

We may also transfer your personal data to persons who process personal data, who have a legal obligation to follow our instructions for the security, storage, deletion and other processing of your personal data.

If you order our accommodation and other services through an agent, your personal data may be processed by that agent. We recommend that you familiarize yourself with the privacy policies of such agents before ordering any services with their help.

We may also transfer your personal data to authorities such as the police, tax office, and other official bodies, if such transfer is requested and established by law.

Where do we process your personal data?

Personal data is processed in Finland and Russia. In cases where your personal data is transferred to any of our service providers outside the EU, we preliminarily conclude a Personal Data Processing Agreement with the processor of personal data, which contains standard contractual clauses approved by the European Commission on the transfer of personal data to persons located in third countries.

How long do we keep your personal data?

We only store your personal data for as long as is required to fulfill our contractual obligations towards you.

In cases where we store your personal data for purposes other than fulfilling our contractual obligations towards you, such as accounting, we store your personal data only for the time required to fulfill our statutory obligations.

Your right to access, rectify and be forgotten

You can request a copy of your personal data from us if you would like to check which personal data concerning you are stored by us.

You also have the right to correct inaccurate or incomplete personal data and ask us to delete your personal data as soon as the data is no longer necessary for the original purpose of their processing.

You have the right to restrict the possibility of processing your personal data at the time of your verification of personal data or if you come to the conclusion that the processing of personal data does not comply with statutory requirements, as well as if personal data is required to send legal requirements.

What does your right to data portability mean?

Your right to transfer means that you have the right to request a copy of your personal data from us in order to transfer it to a third party.

Do we use cookies?

Cookies are small text files made up of letters and numbers that are stored on the devices that visit the website. We may use cookies from time to time to collect information about the use of our website. The purpose of this is to improve the user experience associated with visiting our website. With the help of cookies, we primarily monitor the interaction with our website and do not monitor how individual visitors use certain data. Internet browsers usually allow users to prevent the use of cookies or change the applicable settings.

Our contact details

Controller: Setl-North Europe Oy

Representative Andrey Soloviev

Address: c / o Rantalainen, Ratatie 11 01300 Vantaa

Phone: [+358401493933]

Email: [info@setl.fi]

Supervisory Authority: Office of the Data Protection Ombudsman

Contact details: https://tietosuoja.fi/en/home

Sähköposti: [tietosuoja@om.fi]

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Use of Cookies

Cookie Policy

We updated our cookie policy on 09/23/2021. This page explains how Setl-North Europe Oy processes your information regarding the use of Setl-North Europe Oy's services using cookies and other similar technical means.

 

Cookies and other ways to identify devices

Setl-North Europe Oy uses cookies and other technical means to collect statistics site visits and to provide and facilitate the access of visitors to Setl-North Europe Oy's digital services. A cookie is a small text file transmitted to the client's browser, which usually contains an identifier and does not harm the terminal equipment. Cookies and other similar technical means are necessary to collect information about the use of the content of Setl-North Europe Oy, including information about which pages of the setl.fi website were visited by the user. We also collect technical data device, including data browser, operating system and IP address. Some cookies are from third party services.

 

The identity of the user cannot be determined by cookies. If the user creates an account with the Setl-North Europe Oy identifier, the service usage data may be supplemented with the Setl-North Europe Oy account data. The data is not used for any other purpose other than those indicated further on this page.

 

Purpose of using the data

Essential functional cookies

We use cookies to provide basic access to our services. Basic access includes, for example, browsing the site and saving user preferences. Some of the essential cookies are used to collect data about the use of Setl-North Europe Oy's services both locally and nationally. Analysis of the use of Setl-North Europe Oy's content is carried out by third-party independent research organizations.

 

Targeted marketing and recommendation cookies

 

We use cookies and other similar technical tools to help users find content that we think will interest them the most. Cookies and other similar technical tools also help us to personalize our site based on the user experience.

 

Social media embedded elements cookies

 

The setl.fi website uses links and connections to third party websites. Third party applications hosted on setl.fi download data from their own servers as part of customer service.

 

The built-in plug-in saves data about the visit of the page for the social network that is the service provider. Some social media plugins only transmit data about individual users when the user is active, for example if they have shared an article through a social media plugin.

 

Third party services provided through Setl-North Europe Oy sites and services and third party applications are subject to the terms of use and other policies of that organization. In such situations, the social media service providers process the data as data controllers and, where applicable, as joint controllers with Setl-North Europe Oy. Setl-North Europe Oy does not collect cookie data through built-in social media plugins.

 

Client's ability to influence data processing

 

The collection and storage of data by means of cookies are carried out with the consent of the user of the services. The user gives his consent in a pop-up window that opens in the browser when using the setl.fi website. The user can revoke his consent at any time by going to the settings of his browser in the top bar and disabling cookies for the setl.fi website

 

Change cookie settings

 

Cookie consent is re-requested every six (6) months from all users who have agreed to accept cookies. If the user has agreed to use only mandatory cookies or a part of the files that require consent, a repeated request for use is sent every three (3) months. If the classification of Setl-North Europe Oy's cookies changes (for example, a new category of use appears), a request for consent will be sent to all users.